Smart, simple, and secure banking with the NEW Metrobank App

Enjoy the convenience of managing your finances on the go. Download the NEW Metrobank App now and experience hassle-free online banking. Are you ready to sign up? Just follow these steps:

1. Open the app and tap SIGN UP.

2. Type in your deposit or credit card account number and give it an alias or a name. Tap NEXT.
   Please use your 13-digit account number. Call your branch of account for assistance if you can’t remember.
   If you are using your Metrobank credit card or YAZZ prepaid card, you may use your 16-digit card number.

3. Enter your mobile number and email address. Tap NEXT. Provide your first name, last name, and nickname. Tap NEXT.
   

4. Create your username and password. Scroll down and nominate your 6-digit passcode. Tap NEXT. Remember, do not share your password and passcode to anyone.

5. Open the terms of service. Read it and tap I AGREE. Open the privacy policy. Read it and tap I AGREE.
   

6. You will return to the Login Credentials screen. Tap the terms of service and privacy policy boxes, then NEXT. Review your details. Tap CONFIRM.
   

7. Enter the one-time password (OTP) that you will receive via SMS. Tap NEXT. Enter the OTP that you will receive via email. Tap NEXT.
   

8. Tap PROCEED TO DASHBOARD That’s it! You can now use the NEW Metrobank App.

Still having problems using the app?

To troubleshoot, consider the following:

• Make sure your contact details are updated. Know how you can update your details online at https://www.metrobank.com.ph/articles/update-your-mb-contact-info-online
  
• Check your mobile network and internet connection
  
• Close the app fully and open it again
  
• Reset your phone
  
• Uninstall and re-install (and update, if applicable) the app
  

We’re happy to answer your questions!

Call the Metrobank Contact Center at (02) 88-700-700 or domestic toll-free at 1-800-1888-5775. You can also ask questions on our Facebook page (/metrobank) and Twitter account (@metrobank).

*Be sure to use the same mobile number registered to your bank account. This validates your enrolment. If your mobile number is no longer in use or if you have a different number, you can update this contact information at https://metrobank.com.ph/update-your-info or visit the nearest Metrobank branch.

**If you forget your Metrobank passcode, call the Metrobank Contact Center at (02) 88-700-700. This is for your safety and your accounts' security.

To learn more about The NEW Metrobank App and its features, go to https://metrobank.com.ph/mb-app