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Help & Support

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Metrobank Online

Frequently Asked Questions

Accounts

How do I open an account?

What valid IDs can I present?

How much is the maintaining balance?

I am a US citizen and would like to open an account. What are the requirements?

ATMs, CAMs and Branch

I lost my debit/prepaid card. What do I do?

I lost my PayCard. How do I get a replacement?

No money was dispensed when I tried to withdraw.

Debit Cards

How can I get a debit card?

How do I reset my PIN?

I lost my card. What do I do?

Credit Cards

How do I apply for a credit card?

How would I know the status of my credit card application?

Where can I pay my credit card bill?

Metrobank Online

How do I use Metrobank Online?

Who can enroll in Metrobank Online?

Will I be able to receive the verification code if I enroll to Metrobank Online while overseas?

How do I change my Metrobank passcode?

Metrobank App

Where can I download the NEW Metrobank App?

How do I log in or sign up on the NEW Metrobank App?

When I try to sign up, I get the error: “Mobile Number / Email are invalid. Please provide another.” What do I do?

Online Time Deposit

What is Online Time Deposit?

What are the requirements to open a Time Deposit account online?

What does settlement account mean and why do I need to have one?

Wealth Manager

What is Wealth Manager?

Am I eligible to use Wealth Manager?

What are the features of Wealth Manager?

Metrobank Mobile App

What is Metrobank Mobile App?

What are the features available in the Metrobank Mobile App?

Is the Metrobank Mobile App available 24 hours a day?

UITF Online

What is UITF Online?

What is the Enroll UITF feature?

I have an existing Metrobank savings account. Can I open my first UITF?

Metrobank Operations Support Engine (MOSE)

What is Metrobank Operations Support Engine (MOSE)?

How do I enroll to Metrobank Operations Support Engine (MOSE)? Who can enroll?

How do I access the Metrobank Self-Service Station Website?

Cash Pick-up

What is Cash Pick-Up service that is available on the Metrobank Mobile App?

How does Cash Pick-Up work through the Metrobank Mobile App?

Are there additional charges for editing Cash Pick-Up transaction requests?

As a sender, can I send money without the Metrobank Mobile App?

Home Loans

How do I apply for a Home Loan?

What factors are considered in the evaluation of my application?

What are the application requirements for a Home Loan?

Car Loans

How do I apply for a Car Loan?

What factors are considered in the evaluation of my application?

What is the minimum and maximum term for a Car Loan?

Personal Loan

How can a Personal Loan help me?

Am I eligible to apply for a Personal Loan?

How do I apply for a Personal Loan?

Investments

How do I avail of a UITF?

What is a UITF?

What investment options are available to me?

Remittance

How do I replace a lost/damaged ATM card?

What forms do I need to fill up to make a remittance when I’m abroad?

Bank Certificate

How do I apply for a Bank Certificate?

How can I verify the authenticity of a Bank Certificate issued by Metrobank?

Downloadable Forms

Client Dispute Form

Consumer Loan Application Forms

Account Maintenance and Instruction Form

Deposit Terms and Conditions

SOA

Where can I view my Statements of Account (SOAs)?

For which types of account can SOAs be generated?

What web browsers can be used to access to view SOAs?

Forex

What documents do I need to present when buying foreign currency for non-trade purposes?

What documents do I need to present when buying foreign currency for Outward Investment?

Metrobank Business Online Solutions

I did not receive a temporary user ID. Where can I get it?

I have not received my temporary user ID and temporary password. How can I sign in?

Money Basics

What is Money Basics?

Do I need to be a finance major to manage my money better?

Should I hire a financial advisor?

Fight Fraud

What are the main types of online banking fraud?

How does the scammer get my information?

How do I deal with fraud?

Metrobank Credit Card Bills2Pay

What is Metrobank Bills2Pay?

What cards can I enroll?

What billers are available for enrollment?

Help & Support

Got Questions? Let Us Know!

Customer Service Hotline

Visit our Nearest Branch