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Help & Support

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Metrobank Online

Frequently Asked Questions

Accounts

How do I open an account?

What valid IDs can I present?

How much is the maintaining balance?

I am a US citizen and would like to open an account. What are the requirements?

ATMs, CAMs and Branch

I lost my debit/prepaid card. What do I do?

I lost my PayCard. How do I get a replacement?

No money was dispensed when I tried to withdraw.

Debit Cards

How can I get a debit card?

How do I reset my PIN?

I lost my card. What do I do?

Credit Cards

How do I apply for a credit card?

How would I know the status of my credit card application?

Where can I pay my credit card bill?

Metrobank Online

How do I use Metrobank Online?

Who can enroll in Metrobank Online?

Will I be able to receive the verification code if I enroll to Metrobank Online while overseas?

How do I change my Metrobank passcode?

Metrobank App

Where can I download the NEW Metrobank App?

How do I log in or sign up on the NEW Metrobank App?

When I try to sign up, I get the error: “Mobile Number / Email are invalid. Please provide another.” What do I do?

Online Time Deposit

What is Online Time Deposit?

What are the requirements to open a Time Deposit account online?

What does settlement account mean and why do I need to have one?

Wealth Manager

What is Wealth Manager?

Am I eligible to use Wealth Manager?

How do I register for Wealth Manager?

Metrobank Mobile App

What is Metrobank Mobile App?

What are the features available in the Metrobank Mobile App?

Is the Metrobank Mobile App available 24 hours a day?

UITF Online

What is UITF Online?

What is the Enroll UITF feature?

I have an existing Metrobank savings account. Can I open my first UITF?

Metrobank Operations Support Engine (MOSE)

What is Metrobank Operations Support Engine (MOSE)?

How do I enroll to Metrobank Operations Support Engine (MOSE)? Who can enroll?

How do I access the Metrobank Self-Service Station Website?

Cash Pick-up

What is Cash Pick-Up service that is available on the Metrobank Mobile App?

How does Cash Pick-Up work through the Metrobank Mobile App?

Are there additional charges for editing Cash Pick-Up transaction requests?

As a sender, can I send money without the Metrobank Mobile App?

Home Loans

How do I apply for a Home Loan?

What factors are considered in the evaluation of my application?

What are the application requirements for a Home Loan?

Personal Loan

How can a Personal Loan help me?

Am I eligible to apply for a Personal Loan?

How do I apply for a Personal Loan?

Investments

How do I avail of a UITF?

What is a UITF?

What investment options are available to me?

Remittance

How do I replace a lost/damaged ATM card?

What forms do I need to fill up to make a remittance when I’m abroad?

Bank Certificate

How do I apply for a Bank Certificate?

How can I verify the authenticity of a Bank Certificate issued by Metrobank?

Downloadable Forms

Client Dispute Form

Consumer Loan Application Forms

Account Maintenance and Instruction Form

Deposit Terms and Conditions

SOA

Where can I view my Statements of Account (SOAs)?

For which types of account can SOAs be generated?

What web browsers can be used to access to view SOAs?

Forex

Is there a limit to how much foreign currency an individual can buy in the Philippines?

Are there any data/exchange fees associated with forex trading?

Can I use my credit card for foreign currency transactions?

Metrobank Business Online Solutions

I did not receive a temporary user ID. Where can I get it?

I have not received my temporary user ID and temporary password. How can I sign in?

Money Basics

What is Money Basics?

Do I need to be a finance major to manage my money better?

Should I hire a financial advisor?

Fight Fraud

What are the main types of online banking fraud?

How does the scammer get my information?

How do I deal with fraud?

Metrobank Credit Card Bills2Pay

What is Metrobank Bills2Pay?

What cards can I enroll?

What billers are available for enrollment?

Help & Support

Got Questions? Let Us Know!

Customer Service Hotline

Visit our Nearest Branch