Metrobank Rewards Terms & Conditions

GENERAL POLICIES

  1. The Rewards Program (“Program”) of Metropolitan Bank & Trust Company (Metrobank) is open to all Metrobank Vantage, Rewards Plus Visa, Titanium Mastercard, Toyota Mastercard, Femme Visa, Femme Signature Visa, NCCC Mastercard (eligible for Annual Fee waiver only), Platinum Mastercard, World Mastercard and Travel Platinum Visa cardholders.
  2. Rewards Points earned from the Program can be exchanged for rewards items specified in the relevant Rewards Catalogue, applied as payment for annual fees, converted to air miles or cash credits/rebates, or donated to charity (“Participating Programs”).
  3. By redeeming Rewards under this Program, the Cardholder consents to the disclosure by Metrobank of the cardholder’s information to third party service providers as needed to carry out the redemption request.
  4. Metrobank reserves the right to amend the rules on accumulating or earning Rewards Points and adjust the required Rewards Points to redeem. Changes will be announced through any of the following channels: Statement of Account, email, SMS blast, website posting or through other modes determined sufficient by Metrobank.
  5. Metrobank shall be entitled to engage an agent or service provider to carry out any, all or part of the Rewards Program on its behalf. To this end, the Cardholder consents and hereby authorizes Metrobank to supply any such agent or service provider with such information as may be necessary or required for them to perform their duties.

ELIGIBILITY

  1. All Principal Credit Cardholders (“the Cardholder/s”) of good credit standing (i.e., current, not suspended or cancelled and not over limit) are qualified/eligible to participate in the Program.
  2. Rewards Points accumulated by both Principal and Supplementary cardholders shall be credited to the Principal’s account.
  3. Metrobank reserves the right to disqualify any Cardholder from further participation in this the Program and forfeit all Rewards Points earned by the Cardholder if the credit card account is past due, suspended or cancelled, over limit or, if in Metrobank’s judgment, the said Cardholder has violated these terms and conditions. The Program shall be subject to these Terms & Conditions and/or the Metrobank Credit Card Terms and Conditions.

ACCUMULATION OF REWARDS POINTS

  1. The Cardholder shall earn 1 Rewards Point for every P20.00 charged on his/her credit card account for each purchase of goods or services. Rewards Points are computed on a per transaction basis, not on the total/aggregate amount of purchases.
  2. Converted Rewards Points shall be rounded down to the nearest whole number.

    Sample computation:
    Transaction amount - PHP 5,000 / P20 (1 pt ) = 250 points
    Transaction amount - PHP 5,750 / P20 (1 pt ) = 287 points
    Transaction amount - PHP 25 / P20 (1 pt ) = 1 point

  3. All purchase transactions are eligible in the accumulation of Rewards Points including the monthly amortization of retail and installment purchases, and Bills2Pay* Auto-Charge Program
    *Earn P20 = 1 rewards point for a maximum transaction of PHP 20,000 per utility, per Bills2Pay transaction.
  4. Charges not eligible to earn Rewards Points include, but are not limited to, cash advances, Cash2Go, Balance Transfer, Conversion to Installment, PayBills, PayNow facility using Metrobank Online or the Metrobank App, casino, betting or gambling transactions, cryptocurrency, remittance, cash transfer, e-wallet top up, all types of fees and penalties such as annual fees, interest and finance charges, late payment charges and all other fees and charges similar to the foregoing as determined by Metrobank.
  5. Metrobank’s decision as to what transactions are included for the purpose of earning Rewards Points shall be final and conclusive.
  6. Cardholder’s right to use the Rewards Points is non-transferable. Accumulated Rewards Points are not convertible to cash. Redeemed Rewards Points cannot be converted back to Rewards Points.
  7. The foregoing terms and conditions shall not preclude the right of Metrobank to correct at any time, with notice, any computation, posting or award of Rewards Points which it has determined to be erroneous.
  8. Rewards Points earned by the Cardholder shall be reflected in the monthly Statement of Account. Cardholder shall examine the Statement of Account and notify Metrobank for any error, discrepancy, or question no later than thirty (30) calendar days from Statement date. If the Cardholder does not dispute the number of Rewards Points earned for that particular billing cycle within the specified period, the Rewards Points earned as reflected on the statement shall be deemed correct, final and binding upon the Cardholder unless Metrobank needs to augment, reverse or deduct the Rewards Points earned due to erroneous crediting or any necessary adjustments.
  9. In case of erroneous processing of rewards points redemption where the e-Vouchers or Air Miles processed is not equivalent to the amount of rewards points earned and redeemed, Metrobank reserves the right to rectify such error by the following action:
    i. Shortage (e.g., incomplete e-Vouchers or Air Miles) – Metrobank will process the short fall to complete the rewards redemption; or ii. Overage (e.g., duplicate e-Voucher or Air Miles) – Metrobank will recover the excess e-Voucher or Air Miles by deducting the same from the existing rewards points of the credit card account. If the existing rewards points is insufficient, cost of the rewards will be charged to the credit card account using the prevailing cost of the e-Voucher or Air Miles.

DURATION AND LOSS OF REWARDS POINTS

  1. Transfer of Rewards Points is not allowed, regardless of card and account status.
  2. Fraud and abuse relating to the earning of Rewards Points in the Rewards Program or the redemption of rewards, including the transfer of Rewards Points to Participating Programs, may result in the forfeiture of earned Rewards Points.
  3. All questions or disputes regarding eligibility of Rewards Points for redemption of rewards will be resolved by Metrobank at its sole discretion.
  4. Rewards Points accumulated from rewards-earning cards that were converted into nonrewards-earning cards will no longer be redeemable. These are Points that were carried over as a result of Cardholder's failure to redeem the Points prior to conversion and will be forfeited.
  5. If an account is not in good credit standing, the Rewards Points earned in the Rewards Program may be forfeited, with notice to the Cardholder. The account may also be cancelled or Rewards Points earned may be forfeited due to the Cardholder's failure to adhere to the Rewards Program Terms and Conditions or the Metrobank Credit Card Terms and Conditions.
  6. Should any violation of these Terms and Conditions occur after a redemption request has been made, Metrobank reserves the right to defer and/or stop the processing of the redemption request.
  7. Subject to these Terms and Conditions, if a Cardholder's card is involuntarily cancelled, the unused Rewards Points will be forfeited at the same time.

REWARDS REDEMPTION

  1. Air Miles, Donations, and Rewards eVouchers (once redeemed by the Cardholder) are not exchangeable, refundable or redeemable for cash or credit under any circumstances, and are subject to the terms and conditions as may be prescribed by the issuer of the same.

REDEMPTION PROCEDURE

  1. A Cardholder may redeem Rewards through MIA (Metrobank Interactive Assistant) at m.me/MiaOfMetrobankCard.
  2. Processing of redemption may take within 3 to 5 banking days from the date the redemption request is received by Metrobank.
  3. Rewards eVouchers will be sent within 3 to 5 banking days via SMS to the cardholder’s mobile number on record.
  4. Any dispute concerning non-delivery of Rewards eVouchers should be escalated to Metrobank whether through telephone or in writing, within 60 banking days from redemption date. Should there be no follow up or complaint received, it is assumed that the Rewards eVoucher/s has been successfully received.
  5. Any complaints on vouchers redeemed should be received by Metrobank within 3 banking days from date of acceptance. Otherwise, it is understood that vouchers have been duly accepted without disputes.
  6. Any dispute concerning goods or services received from merchants in exchange for gift certificates redeemed under the Program shall be settled between the Cardholder and the merchant and/or supplier that supplied the goods or services. Metrobank will bear no responsibility in resolving such disputes.
  7. Once the request for redemption is accepted by Metrobank, the same cannot be revoked or cancelled by the Cardholder.

REWARDS E-VOUCHER REDEMPTION

  1. Metrobank, through its third-party service provider, will send a notification SMS to the qualified Cardholder’s mobile number registered on Metrobank’s records.

    To access your eGift, type giftaway.ph/open/mcc in your browser and enter the 10-character redemption key provided in the SMS you received.

  2. The Rewards eVoucher can be used at any of the branches indicated in the Merchant Branch Directory.
  3. Rewards eVouchers have no expiry dates and are fully transferable.
  4. Each Rewards eVoucher has a unique code that corresponds to an amount or item. To use the Rewards eVoucher at the store, or equivalent (ex. online store), the code must be given to the store for validation.
  5. The Rewards eVoucher is for one-time use only. If the total value of the Rewards eVoucher is not used up, there will be no cash change given. If the purchase goes beyond the Rewards eVoucher amount, the cardholder shall pay for the difference.
  6. Multiple Rewards eVouchers may be used per transaction.
  7. The Cardholder is responsible for the safekeeping of the Rewards eVoucher. The cardholder must only give this to the store manager, or its equivalent (ex. online checkout) upon using it at the store.
  8. In the event that the store’s Rewards eVoucher validation system is offline or unavailable, the store will not be able to accept the eVoucher. The Cardholder may still use the Rewards eVoucher when the system is back online.
  9. The Rewards eVoucher may not be valid for use on certain promotional items/services and it cannot be exchanged for cash.

AIR MILES REDEMPTION

  1. Cardholders must be enrolled in the relevant Air Miles program in order to convert Rewards Points to Air Miles.
  2. Cardholder must provide the following upon redemption:

    Air Miles membership number

    Cardholder name as registered in Airline Miles membership in the following format: Last Name, First Name MI Example:

    Santos, Allen B
    *no special character/s allowed; make sure the name registered in the airline membership matches the name entered.

  3. Air Miles shall be credited to the Cardholder’s air miles account within 3 – 5 banking days from redemption.
  4. Capping for Air Miles redemption:

    PHILIPPINE AIRLINES
    MABUHAY MILES
    SINGAPORE AIRLINES
    KRIS FLYER
    CATHAY PACIFIC
    ASIA MILES
    Card TypeMinimum
    Redemption
    Maximum
    Annual
    Redemption
    Minimum
    Redemption
    Maximum
    Annual
    Redemption
    Minimum
    Redemption
    Maximum
    Annual
    Redemption
    Metrobank Vantage,
    Toyota Mastercard,
    Femme Visa
    21,000105,00021,000105,00021,000105,000
    Rewards Plus Visa,
    Titanium Mastercard
    20,000100,00020,000100,00020,000100,000
    Femme Signature
    Visa / Mastercard
    Platinum
    10,00030,00010,00030,00010,00030,000
    World Mastercard /
    Travel Platinum Visa
    10,000None10,000None10,000None
  5. To check if the redeemed Miles have been successfully credited, Cardholders may log into their Airline Miles Membership account.
  6. For any concerns or clarifications on your miles, please visit the Airline Miles Membership platform.

ANNUAL FEE WAIVER REDEMPTION

  1. Upon redemption request, Cardholders must provide the following:

    Cardholder number
    Item code

  2. Redemption of Annual fee waiver will only be allowed after it has been charged to the Cardholder’s account.
  3. Redemption will be processed within 3 to 5 banking days from receipt of a valid request.
  4. Once the request for redemption is accepted, the same cannot be revoked or cancelled by the Cardholder.
  5. Redemption of annual fee waiver will be reflected on the Cardholder’s next statement date.

CASH CREDIT / REBATE REDEMPTION

  1. Cardholders can convert their Metrobank Rewards Points to cash credits / rebate with this conversion rate:

    Rewards CategoryCard TypeAmountRequired Min
    Redemption
    Max Points for
    Redemption
    (Annually)
    Cash CreditsMetrobank Vantage, Toyota Mastercard,
    Femme Visa,
    Rewards Plus Visa, Titanium Mastercard
    PHP 500.0017,500175,000
    Cash RebatesMC Platinum,
    Femme Signature Visa,
    Travel Platinum Visa
    PHP 500.0010,100101,000
    Cash RebatesWorld MastercardPHP 2,000.0020,00060,000
  2. Cash credits/rebates will be reflected on the Cardholder’s next statement date.
  3. Once the request for redemption is accepted, the same cannot be revoked or cancelled by the Cardholder.

MISCELLANEOUS PROVISIONS

  1. Items photographed in the Rewards Catalogue may differ slightly in color, perceived size or texture from the actual items to be delivered to the Cardholder.
  2. All questions or disputes regarding eligibility for the Rewards Program or redemption of rewards will be resolved by Metrobank at its sole discretion.
  3. The terms and conditions may be modified by Metrobank in its sole discretion from time to time with notice to the Cardholder. Similarly, the redemption process may be modified by Metrobank in its sole discretion, with appropriate communication through any mode deemed sufficient by Metrobank.
  4. The Cardholder agrees to hold Metrobank or any of its officers or representatives free and harmless from any liability or action arising from or in connection with the availment or processing of any reward for which the Cardholder is entitled to receive.
  5. By participating in the Rewards Program, the Principal Cardholder agrees to be bound by these Terms and Conditions.
  6. For any questions or clarifications, please contact Metrobank at 88700-700 or email [email protected].
  7. Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph).

List of Rewards Gifts:

eVouchers

Rewards Code eGift Certificate Denomination POINTS REQUIRED POINTS REQUIRED
for Femme Signature Visa, Travel Platinum Visa,
Platinum Mastercard, World Mastercard
Femme Visa, Rewards Plus Visa, Vantage Visa, Titanium
Mastercard, Toyota Mastercard, Vantage Mastercard
MBGA-8006 Abenson P1,000 PHP1,000 23,340 30,000
MBGA-8536 BCN Wine Gastro Bar P1,000 PHP1,000 23,340 30,000
MBQ-019 Bershka P1,000 PHP1,000 23,340 30,000
MBQ-018 Beyond the Box P1,000 PHP1,000 23,340 30,000
MBGA-5536 Bioessence P1,000 PHP1,000 23,340 30,000
MBGA-027 Bizu Patisserie P1,000 PHP1,000 23,340 30,000
MBGA-5674 Buffalo Wild Wings P1,000 PHP1,000 23,340 30,000
MBGA-2330 Bulgogi Brothers P1,000 PHP1,000 23,340 30,000
MBGA-7343 CameraHaus P1,000 PHP1,000 23,340 30,000
MBGA-9675 Canton Road P1,000 PHP1,000 23,340 30,000
MBGA-6920 Denny's P1,000 PHP1,000 23,340 30,000
MBGA-7506 Digital Walker P1,000 PHP1,000 23,340 30,000
MBGA-9763 Discovery Primea P1,000 PHP1,000 23,340 30,000
MBGA-9771 Discovery Suites P1,000 PHP1,000 23,340 30,000
MBGA-7417 Farmacy Ice Cream P1,000 PHP1,000 23,340 30,000
MBGA-3374 Fish & Co. P1,000 PHP1,000 23,340 30,000
MBGA-7130 Foodee Global Concepts P1,000 PHP1,000 23,340 30,000
MBGA-2341 Ganso Shabuway P1,000 PHP1,000 23,340 30,000
MBGA-8624 Gcash P1,000 PHP1,000 23,340 30,000
MBQ-0002 Gourdo's P1,000 PHP1,000 23,340 30,000
MBGA-8639 GrabCar P 1,000 PHP1,000 23,340 30,000
MBGA-13346 GrabFood P1,000 PHP1,000 23,340 30,000
MBGA-11440 GrabMart P1,000 PHP1,000 23,340 30,000
MBGA8758x2 H&M P1,000 PHP1,000 23,340 30,000
MBGA-7462 HiPrecision Diagnostics P1,000 PHP1,000 23,340 30,000
MBGA-7235 Ippudo P1,000 PHP1,000 23,340 30,000
MBGA-2333 Italianni's P1,000 PHP1,000 23,340 30,000
MBGA-8497 Jollibee P1,000 PHP1,000 23,340 30,000
MBGA-7411 Kumori Japanese Bakery P1,000 PHP1,000 23,340 30,000
MBQ-017 Landers P1,000 PHP1,000 23,340 30,000
MBGA-4465 Landmark P1,000 PHP1,000 26,000 33,000
MBGA-8528 Las Flores P1,000 PHP1,000 23,340 30,000
MBGA-10723 Lazada P1,000 PHP1,000 26,000 33,000
MBQ-020 Massimo Duti P1,000 PHP1,000 23,340 30,000
MBGA-21 Max's P1,000 PHP1,000 23,340 30,000
MBGA-7246 MemoXpress P1,000 PHP1,000 23,340 30,000
MBGA-9261 Mercury Drug P1,000 PHP1,000 23,340 30,000
MBGA-3377 Modern Shanghai P1,000 PHP1,000 23,340 30,000
MBGA-6873 Morelli's Gelato P1,000 PHP1,000 23,340 30,000
MBGA-7112 MyHealth Clinic P1,000 PHP1,000 23,340 30,000
MBGA-7453 Nike Park P1,000 PHP1,000 23,340 30,000
MBQ-013 Pacsafe P1,000 PHP1,000 23,340 30,000
MBGA-5528 Pancake House P1,000 PHP1,000 23,340 30,000
MBGA-6978 PayMaya P1,000 PHP1,000 23,340 30,000
MBGA-7253 Perfect Shot P1,000 PHP1,000 23,340 30,000
MBQ-003 Pet Express P1,000 PHP1,000 23,340 30,000
MGA11086x2 Pick.A.Roo P1,000 PHP1,000 23,340 30,000
MBGA-6969 Plains & Prints P1,000 PHP1,000 23,340 30,000
MBGA-164 Planet Sports P1,000 PHP1,000 23,340 30,000
MBGA-7137 Pound by Todd English P1,000 PHP1,000 23,340 30,000
MBQ-18005 Power Mac P1,000 PHP1,000 23,340 30,000
MBQ-021 Pull & Bear P1,000 PHP1,000 23,340 30,000
MBGA-9680 Raging Bull Chophouse P1,000 PHP1,000 23,340 30,000
MBGA-8516 Rambla P1,000 PHP1,000 23,340 30,000
MBGA-7228 Ramen Nagi P1,000 PHP1,000 23,340 30,000
MBGA-7931 Raw Bites P1,000 PHP1,000 23,340 30,000
MBGA-9778 Restaurant Tapenade at Discovery Primea P1,000 PHP1,000 23,340 30,000
MBGA-3 Royce Gift Certificate P1,000 PHP1,000 23,340 30,000
MBQ-016 Runnr P1,000 PHP1,000 23,340 30,000
MBQ-001 Rustan's P1,000 PHP1,000 26,000 33,000
MBQ-002 S&R P1,000 PHP1,000 23,340 30,000
MBGA-9691 Samba P1.000 PHP1,000 23,340 30,000
MBGA-9659 Shangri-La The Fort P1,000 PHP1,000 23,340 30,000
MBGA-7295 Silicon Valley P1,000 PHP1,000 23,340 30,000
MBGA-7022 SM Gift Pass P1,000 PHP1,000 26,000 33,000
MBQ-004 SSI P1,000 PHP1,000 23,340 30,000
MBQ-022 Stradivarius P1,000 PHP1,000 23,340 30,000
MBGA-4431 Switch P1,000 PHP1,000 23,340 30,000
MBGA-9778 Tapenade at Discovery P1,000 PHP1,000 23,340 30,000
MBGA-5647 Tempur P1,000 PHP1,000 23,340 30,000
MBGA-2327 TGI Fridays P1,000 PHP1,000 23,340 30,000
MBGA-1321 The CBTL P1,000 PHP1,000 23,340 30,000
MBGA-11188 The Grid Food Market P1,000 PHP1,000 23,340 30,000
MBGA-8004 The Moment Group P1,000 PHP1,000 23,340 30,000
MBGA-7141 Tim Ho Wan P1,000 PHP1,000 23,340 30,000
MBGA-5670 Timex Shop P1,000 PHP1,000 23,340 30,000
MBQ-21005 Toby's P1,000 PHP1,000 23,340 30,000
MBGA-8532 Tomatito P1,000 PHP1,000 23,340 30,000
MBQ-014 Toy Kingdom P1,000 PHP1,000 23,340 30,000
MBQ-015 Urban Athletics P1,000 PHP1,000 23,340 30,000
MBGA-2339 Watami P1,000 PHP1,000 23,340 30,000
MBGA-5523 Watch Republic P1,000 PHP1,000 23,340 30,000
MBGA-7404 Wee Nam Kee P1,000 PHP1,000 23,340 30,000
MBQ-008 Western Marketing P1,000 PHP1,000 23,340 30,000
MBGA-73 Wildflour Restaurant P1,000 PHP1,000 23,340 30,000
MBGA-93 Yabu P1,000 PHP1,000 23,340 30,000
MBGA-6851 Yellow Cab P1,000 PHP1,000 23,340 30,000
MBQ-023 Zara P1,000 PHP1,000 23,340 30,000

Cash Credit

Credit Card Type Cash Credit / Rebate Amount Points Required Rewards Code
Femme Visa
Rewards Plus Visa
Vantage Visa
Titanium Mastercard
Toyota Mastercard
Vantage Mastercard
PHP 500 Minimum of 17,500
Maximum of 175,000 annually
CASHCR-500
Femme Signature Visa
Travel Platinum Visa
Platinum Mastercard
PHP 500 Minimum of 10,100
Maximum of 101,000 annually
CASHCR-500
World Mastercard PHP 2,000 Minimum of 20,000
Maximum of 60,000 annually
CASHREB 2K

Annual Fee Waivers

Credit   Card Type Annual Fee Waiver Points Required Rewards Code
Vantage Mastercard, Vantage
Visa, NCCC Mastercard
Primary 100% waived 20,000 100%AFPCOR
Supplementary 100% waived 10,800 100%AFSCOR
Primary 50% waived 10,000 50%AFWPCOR
Supplementary 50% waived 5,400 50%AFSCOR
Titanium Mastercard, Rewards Plus
Visa
Primary 100% waived 30,000 100%AFWPGO
Supplementary 100% waived 18,000 100%AFWSGO
Primary 50% waived 15,000 50%AFWPGO
Supplementary 50% waived 9,000 50%AFWSGO
Toyota   Mastercard Primary 100% waived 30,000 100%AFPTOY
Supplementary 100% waived 18,000 100%AFSTOY
Primary 50% waived 15,000 50%AFWPTOY
Supplementary 50% waived 9,000 50%AFWSTOY
Femme   Visa Primary 100% waived 25,000 100%AFPFEM
Supplementary 100% waived 12,500 100%AFSFEM
Primary 50% waived 12,500 50%AFWPFEM
Supplementary 50% waived 6,300 50%AFWSFEM
World Mastercard Primary 100% waived 63,200 100%AFWPMW
Supplementary 100% waived 31,600 100%AFWSMW
Primary 50% waived 31,600 50%AFWPMW
Supplementary 50% waived 15,800 50%AFWSMW
Platinum   Mastercard Primary 100% waived 52,700 100%AFWPMP
Supplementary 100% waived 26,400 100%AFWSMP
Primary 50% waived 26,400 50%AFWPMP
Supplementary 50% waived 13,200 50%AFWSMP
Femme   Signature Visa Primary 100% waived 52,700 100%AFWPFS
Supplementary 100% waived 26,400 100%AFWSFS
Primary 50% waived 26,400 50%AFWPFS
Supplementary 50% waived 13,200 50%AFWSFS
Travel Platinum Visa Primary 100% waived 52,700 100%TPVP
Supplementary 100% waived 26,400 50%TPVP
Primary 50% waived 26,400 100%TPVS
Supplementary 50% waived 13,200 50%TPVS

Air Miles

Credit   Card Type Points to 1 mile PHILIPPINE AIRLINES
MABUHAY MILES
SINGAPORE AIRLINES
KRIS FLYER
CATHAY PACIFIC
ASIA MILES
Required minimum
redemption
Maximum redemption
in a year
Rewards   Code Rewards Code Rewards Code
Femme Visa, Vantage Mastercard,
Vantage Visa, Toyota Mastercard
30 PALCORE201 KFCORE201 AMCORE201 21,000 105,000
Rewards Plus Visa
Titanium Masterard
25 PALCORE202 KFCORE202 AMCORE202 20,000 100,000
Femme Signature Visa
Mastercard Platinum
5 PALPREM51 KFPREM51 AMPREM51 10,000 30,000
Travel Platinum Visa
World Mastercard
2.5 PALPREM251 KFPREM251 AMPREM251 10,000 None
*Classic – redemption must be in increments of 21,000
*Gold – redemption must be in increments of 20,000
*Travel cards – redemption must be in increments of 10,000

Donation

Donation Donation Amount Points Required Rewards Code
UNICEF PHP 500 8,000 UNICEF
I Can Serve Foundation PHP 500 8,000 ICANSERVE